General Privacy Notice
Effective Date: 6 July 2026
At ASA Savings and Loans Limited (ASA SL), we are committed to protecting your privacy and ensuring the security of your personal information. While new technologies have dramatically changed the way information is gathered, used and stored, preserving customer trust and the privacy of personal information at ASA SL remains a core objective. We abide by the principles of accountability, accuracy, lawfulness, and transparency in the processing and application of your personal information, while ensuring that its purpose remains consistently necessary and relevant to ultimately give you the best customer experience with us. This Privacy Notice explains how we collect, use, share, and protect your personal information when you interact with our financial institution.
As part of our ongoing commitment to enhance service delivery, we have updated our core banking software from AMBS to Temenos T24, ensuring that your personal data continues to be protected in compliance with applicable privacy regulations. We respect your privacy and the confidentiality of your personal information, and we appreciate the opportunity to do business with you.
1. Our Privacy Principles
We will only collect, transfer, process and store your personal information with your express permission unless legally required to do so and will only use such information for the lawful purpose for which it is required.
- We will disclose the specific purpose for which we use, request and store your personal information.
- We will also keep a record of that personal information and the specific purpose for which we collect it.
- We will not use your personal information for any other purpose, other than that which we disclosed to you, unless you give us your express consent to do so, or unless we are permitted to do so by law.
2. Information We Collect:
We collect various types of information to provide you with financial services and meet legal requirements. The information we collect may include:
- Personal identification information (e.g., name, address, date of birth)
- Contact information (e.g., email address, phone number)
- Financial information (e.g., account numbers, transaction history)
- Other information (e.g., ID number, gender, residential address, device ID, device location)
- Employment and income information
- Social security number or taxpayer identification number
- Credit history and credit scores
- Information from consumer reporting agencies
3. How We Collect Information:
We may collect your personal information through various sources, including:
- Applications, forms, and other documents you submit (in person or through other channels)
- Your interactions with us (e.g., transactions, inquiries)
- Credit bureaus, public records, and other third parties
- Online technologies such as cookies, and similar technologies (for website usage information)
4. Use of Information:
We use your personal information for various purposes, including:
- Providing financial services and processing transactions
- Assessing and managing risks
- Complying with legal and regulatory requirements
- Verifying your identity
- Communicating with you about your accounts and services
- Conducting research and analysis to improve our services
- Detecting and preventing fraud, money laundering, and other illegal activities
4.1 How do we use the information we collect:
We use your personal data to enable you perform the services listed below among others;
- Loans & Deposits
- Location of ASA Branches
5. Information Sharing:
We may share your personal information with third parties in the following circumstances:
- Service providers: We may share information with trusted third-party service providers who assist us in delivering financial services and operating our business effectively.
- Group: We may share information with the group for purposes such as doing business with lenders and other business partners.
- Affiliates: We may share information with our affiliates for purposes such as risk management, customer support, and marketing.
- Legal requirements: We may disclose information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
6. Information Security:
We employ physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We regularly review and update our security measures to ensure the ongoing protection of your information.
7. Your Choices and Rights:
You have certain rights regarding your personal information, which may include the right to access, correct, and delete your information, as well as the right to object to or restrict certain processing activities. Please contact us using the information provided at the end of this Privacy Notice to exercise your rights or if you have any questions or concerns.
8. Children's Privacy:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe we may have collected information from a child, please contact us immediately.
9. Updates to this Privacy Notice:
We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. We will notify you of any material updates as required by applicable law. Please review this Privacy Notice periodically for the latest information on our privacy practices.
10. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Notice or your personal information, please contact us at:
ASA Savings and Loans Limited
Olusegun Obasanjo Road, Roman Ridge, GA-062-5096, Accra-Ghana
[0302328405]