ASA Savings and Loans has established a 3-member Client Complaint Resolution Committee headed by the Managing Director, where our valued customer can share their view points, raise a complaint out of any grievance and seek for justice.

Who can complain:

Any client who is facing a problem/injustice/delay in service/or unacceptable behaviour by ASA Savings and Loans staff.

Client complaint procedure:

There are three modes of complaints in ASA Savings and Loans.

  1. Complaint by telephone
  2. Face to face complaint during group visits
  3. Written complaint through the Complain Box placed in every branch.

Contact CCRC:

Cell: +233 0302 328405