ASA Savings and Loans has established a 3-member Client Complaint Resolution Committee headed by the Managing Director, where our valued customer can share their view points, raise a complaint out of any grievance and seek for justice.
Who can complain:
Any client who is facing a problem/injustice/delay in service/or unacceptable behaviour by ASA Savings and Loans staff.
Client complaint procedure:
There are three modes of complaints in ASA Savings and Loans.
- Complaint by telephone
- Face to face complaint during group visits
- Written complaint through the Complain Box placed in every branch.
Cell: +233 0302 328405